Customer Service Skills For The New Franchisee

Regardless of what franchise you’re exploring, there’s one thing on nearly every business owner’s mind: location, location, location. Franchises are known for being in highly-visible areas, often near large freeways or next to other franchises. But with today’s world trending toward mobile access and apps, some franchises are reducing their brick and mortar presence to…

Why are you in business? Or why do you want to get into business? To win? What does winning look like? Being number one? What do you do after that? Beating someone specific? Where do you go from there? Or are you in business to make a difference? To make a difference for yourself, for…

Maybe your family has always worked in the auto glass business. Or maybe you recently met someone who owns a franchise and think it might be for you. Regardless of how you came to be interested in taking stake in the industry, there are several considerations to work through before starting a franchise of your…

In nearly every industry, a familiar refrain can be heard wafting from the offices of managers: “Why can’t we find good help? Why can’t we keep the help we have?” Mountains of data and research have produced thousands of articles dissecting the employment market. It can be hard to take that information and make it…

NOVUS is pleased to announce a partnership between NOVUS of the Beltway and Baltimore County, MD. A contract has been awarded, making NOVUS Glass the exclusive auto glass provider for the city's fleet—including police, fire, and other public vehicles. This contract has an estimated value of over $200,000 over four years. NOVUS National Sales Manager…

NOVUS is delighted to announce a partnership between NOVUS and national car and truck rental company, USAVE. U-SAVE has been providing car rental discounts to businesses, individuals and families with fast, friendly, economical service for more than 30 years. “This new partnership with U-SAVE is a tremendous opportunity for the NOVUS system. With over 200…

NOVUS franchisees are relied upon community business owners. When local consumers and businesses have questions about auto glass, and the increasing technological complexity of auto glass replacement, they turn to their local NOVUS auto glass expert. Recently, Drive Radio of Golden, Colorado took advantage of over 45 years of auto glass experience by inviting two…

Groupe Véronneau is the first franchise strategic partner to open locations with all three Fix Network brands under one roof: Fix Auto, NOVUS Glass and Speedy Auto Service. Valérie Véronneau and her teams have opened the first two Fix Network Supercenters comprised of Fix Auto, NOVUS Glass and Speedy Auto Service in Coaticook and Sherbrooke…

In a previous article, we explored why initial franchise fees vary so greatly, and why some are worth paying and some not so much. The bottom line was this—a good franchisor will use the initial fees to help you launch your business, not to line their pockets. What about royalty fees? What IS a royalty…

Perhaps you’ve decided that franchising is the right way for you to start your business. Perhaps you’re still trying to determine if franchising offers you advantages over launching a business without the support of a franchise network. In either situation, a key part of your decision-making process should be understanding precisely what you’re paying for.…